There are three sorts of "Pemesanan" atw "Reservation/Booking" yaitu Room Reservation, Table Reservation en Ticket Reservation. Perlu diterangkan lebih lanjut? Pasti jawabane "YESSS". Room Reservation itu pesen kamar hotel, Table Reservation kalau pesen meja di restoran en Ticket Reservation itu lak pesen tiket kapal ato pesawat (bukan pesawat TELPON). Trus, there are two ways in reserving: walk in reservation en telp reservation. Perlu diterangno neh?? YESS... Walk in Reservation tu kalau pesen langsung datang ke hotele trus Telephone Reservation tu when you reserve a room by telephone.
Now we study how to reserve a room by telephone but before reserving, you must know the types of rooms in HOTEL.
Types of Room based on bedding
Twin Room
Double Room
Single Room
Types of Room based on facilities
STANDARD (std):This category usually means the most basic room type offered by the hotel. It has basic, standard amenities and furnishings. A standard room in a Four Seasons hotel is without question much more deluxe than a standard in, say, a Holiday Inn, but there may be higher categories from which to choose. Standard rooms in hotels with higher categories often have no view or have a poor view over the dumpster or parking lot.
MODERATE (mod):Usually a slight bit better than standard, but still not deluxe. It may refer to the room view as well as the size and type of furnishings offered.
SUPERIOR (sup):This category is always subject to interpretation. It's supposed to mean superior to a standard room in both size and furnishings, but it often refers to just the view. Some hotels have only Superior rooms; the categories then are defined by the view and location of the room.
DELUXE (dlx): These rooms are supposed to be Deluxe in every way: View, location, furnishings and size. In some Caribbean hotels, however, a deluxe room is a lower category than a Superior, so it's wise to question your choice before final booking.
RUN OF HOUSE (roh): This can mean anything the hotel wants it to mean, but typically the interpretation should be "standard room or better at time of check in; any location within the hotel." With the exception of upgrades to suites or junior suites, this category often does not distinguish between Standard, Superior or Deluxe. It does NOT mean, however, best room available at time of check-in.
JUNIOR SUITE (jrste): A "junior" suite is typically a larger room with a separate seating area. Sometimes it's got a small divider between the part of the room that the bed is in and the seating area, but it is not two separate rooms.
SUITE (ste):A Suite is usually two or more rooms clearly defined; a bedroom and a living or sitting room, with a door that closes between them. Many hotels use the word "suite" to define any room with a sofa in it so be sure to check thoroughly if what you really want are the two or more separate rooms.
STUDIO (stu): This is usually configured like a Junior Suite, but has the added advantage of a "kitchenette," or cooking facilities.
Nah, tibalah saatnya we know how to reserve by telephone. Follow this conversation:
At nine in the morning.....
Tililililililit...tilililililit..crit ( the phone is ringing )
Receptionist : Hello, Singgasana Hotel, Rini's speaking. May I help you?
Caller : Yes, I would like to reserve a room.
Receptionist : Thank you, Sir. I will put you through to the reservation office. Hold on for minute.
The receptionist puts the call through to the reservation clerk
Reservation Clerk : Hello, Reservation Office. Galuh's speaking. What can I do for you?
The caller : I reserve a room for two nights on next Saturday, March 20 at ten in the morning.
Reservation Clerk : What type of room will you reserve?
The caller : I will stay with my wife and my budget is around three millions rupiahs
Reservation Clerk : I suggest you to reserve a double deluxe room. It is around two millions and five hundreds rupiahs for two nights. But I will check your room available or not at the time. Wait for a minute.
(after a minute..............)
Reservation Clerk : Thank you for waiting. Your room, a double deluxe room for two nights on March 20 is available. May I have your name?
Caller : Suro Menggolo
Reservation Clerk : Where is your resident right now? and Will I have your phone number to inform you later?
Caller : I live in Jalan Veteran 5, Ngawi. My number is 031 331 5556
Reservation Clerk : Let me repeat your reservation. Your name is Suro Menggolo, lives at Veteran 5, Ngawi and your naumber is 031 331 5556. You reserve a double deluxe room for two nights on March 20. Is it true?
Caller : Yes
Reservation : Anything else, Sir
Caller : No, That's all
Reservation Clerk :Ok, Sir. Thank you for your reservation and we are looking forward to seeing you.
